secure bank statements
Access your bank statements right from Online Banking or the Mobile Banking App, and you’ll never have to wait for the mail or sort through a stack of paper statements again! Your eStatements will look just like the statements you receive in the mail, and you’ll receive an email whenever a new statement is available. eStatements also keeps your account information safer with anti-phishing technology.
accessing your estatements
Once you confirm your enrollment in eStatements, your bank statements will move online and we’ll stop mailing them to you, starting with your next statement cycle. You’ll receive an email notification whenever a new statement is ready. To access your statements, simply log in to Online Banking or the Mobile Banking App, and click the eStatements tile. You’ll get your statement faster than through the mail too!
saving your estatements
Your eStatements will be available for you to view online for 18 months through Online Banking. To save statements for a longer time, we suggest downloading them to a secured device.
keeping your email current
It’s important that you keep your email address up to date with us, so that we send your eStatements reminder to the correct place. You may update your email address anytime within Online Banking, and this will also update the email address used for eStatements. You can also contact your local branch to update your email address.
software requirements
Since eStatements open as a .pdf, your device will need to be able to open and access .pdf files.
opting out
If you change your mind and no longer want to receive your bank statements online: log in to Online Banking, go into one of your accounts, and select the eStatement Settings Tile. Under Sign Up/Changes: remove the check mark next to the account(s) you want to receive through the mail, click “Save Settings” on the bottom, and we will start mailing your statement(s) to you.
eligibility
eStatements are available for checking, savings, and money market accounts. You must be enrolled in Online Banking in order to take advantage of eStatements.
safe and secure
Keeping your accounts secure while you are online is our priority. This includes measures like 2-Step Verification, logging you out due to inactivity, and encrypting all transactions for maximum security. You’ll also receive an email and/or text message whenever there is a log in from a new device, or if you change your email address, password, mobile phone number, or username.
For more information about protecting yourself while banking online, please check out our: Security Tips
how to enroll
Enrolling in eStatements can be done right through Online Banking. Once you are logged in, click on one of your accounts and then click on the eStatement Settings Tile. Under Sign Up/Changes: check the box next to any Accounts you want to enroll, and click “Save Settings” on the bottom. You will receive an email notifying you of the Account(s) you enrolled.
questions?
If you have any questions, you can contact us by:
Visiting or calling your local branch
Emailing us at: info@champlainbank.com
Writing us at:
Champlain National Bank
3900 NYS Route 22
Willsboro, NY 12996